faq

Frequently Asked Questions (FAQ) Welcome to the Easy-Cases™ FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us at support@easy-cases.com.

Products

Q: Are your phone cases compatible with all devices? A: Our phone cases are designed to fit specific models. Please check the product description for compatibility information. Q: What materials are used in your cases? A: Our cases are made from premium-quality materials that ensure durability, protection, and style. Q: Do your phone cases support wireless charging? A: Yes, most of our phone cases are wireless charging compatible. Please refer to the product description for specific details.

Ordering

Q: How do I place an order? A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order. Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of purchase. Please contact us at support@easy-cases.com immediately if you need assistance.

Shipping & Delivery

Q: Do you offer international shipping? A: Yes, we ship to over 200 countries worldwide. Shipping fees and times vary by location. Q: How much is shipping? A: We offer free worldwide shipping for all orders. Standard and expedited shipping options are also available for an additional fee. Q: How long does shipping take? A: Delivery times depend on your location. Please refer to our Shipping & Delivery Policy for detailed estimates. Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment.

Returns & Refunds

Q: What is your return policy? A: We accept returns within 30 days of purchase for items that are unused and in their original condition. For more details, please review our Return & Refund Policy. Q: Who pays for return shipping? A: The buyer is responsible for return shipping fees, which are $20 USD. Q: How long does it take to process a refund? A: Refunds are processed within 7-10 business days after the returned item is received and inspected.

Customer Support

Q: How can I contact customer support? A: You can reach us via email at support@easy-cases.com. We aim to respond within 24 hours. Q: Do you offer live chat support? A: Yes, our live chat is available Monday to Friday, 9 AM - 5 PM.

Promotions & Discounts

Q: Do you offer any discounts or promo codes? A: Yes, we frequently run promotions and offer discount codes. Subscribe to our newsletter to stay updated on the latest deals. Q: Can I use multiple promo codes on a single order? A: No, only one promo code can be applied per order. Thank you for shopping with Easy-Cases™! If you have additional questions, don’t hesitate to reach out. We’re here to help.